Sökresultat - "Service experience"

An Integrated Agent-Based Modelling and Machine Learning Framework for Enhancing the Digital Service Access of Minority Ethnic Communities

Guder, Mennan, Balta-Ozkan, Nazmiye

2024 14th International Conference on Advanced Computer Information Technologies (ACIT)

Impact of AI Chatbots and Employee Service on Intent to Recommend and Revisit in Hotel: The Mediating Role of Perceived Information Quality

Magnanao, Judeil S., Munoz, Kaori Nicole S., Tan, Carlos Raphael G., Moreno, Donn Enrique, Colaljo, Juliezher M., Abrahano, Ma. Christina L.

2024 8th International Conference on Business and Information Management (ICBIM)

The Influences of Service Experience, Technology Acceptance and Digital Satisfaction on Digital Loyalty, Case Study of Netflix Subscribers in Bangkok

Nuyjan, Jirachot, Wongchanadech, Pongsaran, Loududomkul, Kritkaran, Patcharapuwadol, Rattanawadee

2024 9th International Conference on Business and Industrial Research (ICBIR)

In search of customer delight: Integrating customer satisfaction and NPS metrics

Weinstein, Art., Speaker

Patient text reviews and preference estimation

Lee, Nah^{Aff1, IDs11002024097382_cor1}, Staelin, Richard

The metaverse experience: a big data approach to virtual service consumption

Manthiou, Aikaterini, Luong, Van Ha, Ayadi, Kafia, Klaus, Phil

A Little Bit of That Human Touch: Avoid and Recover Service Failures

Arsenovic, Jasenko^Aff2, Edvardsson, Bo^Aff3, Tronvoll, Bård^Aff4

Witell, Lars, editor^Aff1

The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM

Addae, John Agyekum, Boakye, Kwabena Gyasi, Ampong, George Oppong Appiagyei, Anyigba, Hod, Majeed, Mohammed, Abubakari, Aidatu, Ofori, Kwame Simpe

Customer helping behaviour in the banking environment: a gift-giving perspective and research agenda

van Tonder, Estelle, Saunders, Stephen Graham

Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA

Kapoor, Ashwarya^{Aff1, IDs4126402400280w_cor1}, Sindwani, Rajiv, Goel, Manisha

Mediating role of self-efficacy and moral identity in volunteer service and public service motivation among Chinese college students

Xiaoling He, Honglin Zhang, Zhizhong Hu, Yingchun Han

electronic resource

Visa

A qualitative study on strategies to enhance diabetes Internet-based nursing clinic services from the perspective of patients in China

Hongying Zheng, Dongtong Tong, Jing Feng, Fang Su, Yiqing He, Lunfang Xie

electronic resource

Visa

Mobility Strategy for VoNR in Switch Boundary Scenario

Xu, Xiaohang, Hou, Jia, Hu, Chunlei, Yu, Jinyang, Guo, Han, Zhou, Yuetian

2022 International Conference on Information Processing and Network Provisioning (ICIPNP)

Co-creating customer experiences in service ecosystems: a study in a tourist destination

Monferrer Tirado, Diego, Moliner Tena, Miguel Angel, Estrada, Marta

Service experience lies in the eye of the beholder: contextualizing extant literature toward integrating eye-tracking in service research

Wetzels, Ruud, Wetzels, Martin, Lemmink, Jos G.A.M., Grewal, Dhruv, Kuppelwieser, Volker

Elevating the human experience through service standards: insights from the global refugee crisis

Gnusowski, Marek, Fisk, Raymond P.

Customer service experience for a smart automated coffee vending machine

Fakfare, Pipatpong, Rittichainuwat, Bongkosh, Manosuthi, Noppadol, Wattanacharoensil, Walanchalee

An Analysis of the Efficacy of the Health Butler Application and Intelligent Accompaniment Systems in Smart Outpatient Services Based on Patient Feedback

Xiao B, Zhang LP, Feng C, Meng LX, Yu WQ, Zou M

electronic resource

Visa; Visa

Development and Validation of a Cloud Follow-up Service Experience Scale for Patients with Chronic Diseases

HAN Shuai, ZHU Xuejiao, SHU Jie, CHEN Guoling

electronic resource

Visa; Visa

Big Data Model of Customer Satisfaction and Service Experience (CSSE) for Automotive Aftersales Services

Samsudin, Syahrul Nizam, Abdullah, Bulan, Yusoff, Noriah

2021 6th IEEE International Conference on Recent Advances and Innovations in Engineering (ICRAIE)