APA (7th ed.) Citation

Arsenovic, J., Edvardsson, B., Tronvoll, B., & Witell, L. (2025). A Little Bit of That Human Touch. Service Innovation and Management : Digitalization, Service Infusion and Customer Experience, 101-111. https://doi.org/10.1007/978-3-031-76560-5_8

Chicago Style (17th ed.) Citation

Arsenovic, Jasenko, Bo Edvardsson, Bård Tronvoll, and Lars Witell. "A Little Bit of That Human Touch." Service Innovation and Management : Digitalization, Service Infusion and Customer Experience 2025: 101-111. https://doi.org/10.1007/978-3-031-76560-5_8.

MLA (9th ed.) Citation

Arsenovic, Jasenko, et al. "A Little Bit of That Human Touch." Service Innovation and Management : Digitalization, Service Infusion and Customer Experience, 2025, pp. 101-111, https://doi.org/10.1007/978-3-031-76560-5_8.